SERVICE / 06 / Managed Services

Keep the system useful after launch.

Keep the systems we build monitored, maintained and improving.

Bring us a problem

RECOGNISE THE PROBLEM

You may need this when...

A critical job fails without anyone noticing.
Your team needs a clear owner for maintenance.
Data sources change while the application stays the same.
The next operational need is already beyond the original scope.

WHAT THE WORK CAN INCLUDE

A scope shaped around the decision.

Run and monitor

Monitor jobs and application health, with ownership for incidents and follow-up.

Maintain the system

Handle dependency changes, data-source changes and planned maintenance within an agreed operating scope.

Improve with use

Turn operational feedback into a prioritised improvement plan. Measure changes against the decision the system serves.

BEFORE THE BUILD

Start with the Walk.

We review the running system, its dependencies and the cost of interruption. We agree ownership, access and support expectations before taking responsibility.

[CONFIRM: paid diagnostic]

See the FloData Method ↗

FOR THE TECHNICAL EVALUATORUnder the hood

Running system
Monitoring and triage
Maintenance or extension
A system that keeps serving the work

Monitoring, release procedures and incident records support continuity. Support hours, response times and escalation routes are agreed for the specific engagement.

Illustrative approach. We select the stack after the diagnostic.

[CONFIRM: support hours and response commitment]

RELEVANT WORK

View related work ↗