CASE/03 / Legal & Healthcare
United StatesA connected system for personal injury claims
Connected products support report discovery, clinic collections and patient retention.
01 / THE ASK
The decision behind the brief.
Connect the work of attorneys and clinics across the personal injury claims process.
02 / WHAT WE FOUND
What the work revealed.
The same claim passes between report discovery, treatment and clinic billing. A useful system needed to preserve that connection while giving each user a view of their own work. [CONFIRM: discovery findings and the original handoff failures]
03 / WHAT WE BUILT
One claims chain. Connected.
The Report Finder
Attorneys search and purchase incident reports by jurisdiction using credits. OCR structures uploaded PDF reports. Jurisdiction filters, contact enrichment through skip tracing and referrals support lead follow-up with partner chiropractors.
TRF Monitoring
A control centre shows scheduled collection jobs, live status and jurisdiction-level data availability on a GIS directory. Server configuration and mailing services sit behind role-based access for administrators, developers and monitors.
CollectionAid
Clinics track billed, collected, written-off and outstanding amounts. Collector assignment, KPIs and a tickler dashboard support follow-ups. Daily Eclipse EHR integration connects billing records. A spreadsheet-based version serves smaller clinics.
RetentionAid
Clinic teams track attendance, risk alerts, intervention flags and weekly statistics. Structured patient and billing information can flow back to attorneys supporting the insurance claim.
Placeholder for an approved, masked view of the delivered work.
04 / THE RESULT
Connected products support report discovery, clinic collections and patient retention.
Connected products support the claim from incident report to referral, clinic treatment and billing follow-up. The engineering team has a separate operational control centre.
[CONFIRM: attribution, baseline and period for the reported 65% collections increase. This figure is withheld as an outcome.]
05 / ENGINEERING DETAILUnder the hood
- Incident reports and referrals
- Clinic treatment and EHR billing
- Collections and claim information
The confirmed stack includes AWS EC2, Lambda, S3 and RDS; Python with Flask and FastAPI; PostgreSQL; React; Gunicorn and Nginx; and GitHub Actions. [CONFIRM: component boundaries, data permissions and deployment topology]
Workflow sketch. Unconfirmed components are marked explicitly.
- AWS
- Python
- Flask
- FastAPI
- PostgreSQL
- React
- Gunicorn
- Nginx
- GitHub Actions
A GOOD PLACE TO START